If you are not 100% satisfied with your Viva La Brisa Fan, you can easily return or exchange them within 14 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Returns will be processed within 2-3 weeks of receiving them.
** Viva La Brisa discounted items are final sale and cannot be returned or exchanged. **
1) Email us at firstname.lastname@example.org with your order number to let us know you would like to initiate a return. Please indicate if you would like a refund, exchange or store credit. Our customer support team will get back to you to confirm we received your request.
2) Then mail your fan back to our warehouse to the address below with a note in the box stating your name, order number, and if you would like a refund or exchange. If exchanging for a different style, please notate what style you would like instead. We highly recommend using a trackable service, so you get full visibility of the whereabouts of your package. We will not be liable for lost return packages. Mail your return to:
Raposos LLC - Viva la Brisa ATTN: Returns 2400 John Hawkins Parkway Hoover, AL 35244
3) Once we receive your return package it can take up to 2-3 weeks for us to process your return (store credit/exchange) and issue your refund to the same payment method originally used. You will receive an email notification when your refund, store credit, or exchange is processed. Refund amount will be for the cost of the product only, shipping fees will not be refunded.